Excellence in Action award recognizes exemplary commitment to quality
NAPLES, Fla. (June 30, 2017) — Terracina Grand today announced that it is the only Naples senior living community to receive the 2017 Excellence in Action award from National Research Corporation Health. For the fourth consecutive year, Terracina Grand has been recognized specifically for exemplary workforce satisfaction in assisted living. This honor, awarded exclusively to NRC Health clients, recognizes post-acute care communities that achieve the highest overall resident or employee satisfaction scores. The database is the largest source of long-term care and senior living satisfaction metrics in the nation.
“We are very proud to be recognized a fourth consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Kim TeBrugge, executive director of Terracina Grand. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one.”
Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent). Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?”
“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”
Excellence in Action award recognizes exemplary commitment to quality
CHASKA, Minn. (Sept. 9, 2014) — Terracina Grand, a senior living community in Naples, Fla., managed by The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced it has received the 2014 Excellence in Action award from My InnerView by National Research Corporation for workforce satisfaction in assisted living. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”
“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, vice president of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”
“We are very proud to be recognized for a second consecutive year for reaching the top 10 percentile in the areas of willingness to recommend as a place to receive care, and appreciate our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Peter Hendrickson, executive director of Terracina Grand. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one. Terracina Grand has been a part of the Naples community for 13 years and we look forward to serving the community for many more years to come.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer or workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.” The workforce satisfaction award does not apply to independent living communities.
Terracina Grand is one of six Goodman Group managed communities to receive the award this year. The others recognized include Chandler Place in St. Anthony, Minn.; Westpark Village in Billings and The Village Senior Residence in Missoula, Mont.; The Residence at Timber Pines in Spring Hill, Fla.; and Regal Palms in Largo, Fla. These communities, as well as Terracina Grand, were awarded the 2012-2013 Excellence in Action awards.
Developer and Construction Crew Celebrate Occasion By Helping Sister Memory Care Community on the Campus
NAPLES, Fla. (June 11, 2014) – Villa at Terracina Grand, a premier new senior living memory community on the campus of Terracina Grand, today announced that it will reach a key milestone in the development with the topping out of the two-story, 55-apartment building, designed with a spacious and private, central courtyard. As customary in the building industry, a topping out ceremony will be done on-site followed by a “hard hat” deluxe barbecue lunch indoors on June 19 from 1:00-3:00 p.m. to thank the construction crew, and commemorate that the overall building’s exterior structure is completed, the roof is dried and the last beam is placed.
Known for their outstanding dining, Chef Joseph Rotondo at Terracina Grand, is preparing a full barbecue buffet with ribs, chicken, burgers, corn on the cob and all the fixings.
The general contractor for the project is DeAngelis Diamond of Naples, Fla. The architect is HKS Architects of Ft. Meyers, Fla. and Dallas, Texas. Project development and design is being managed by JBG Design & Development of Chaska, Minn.
The Goodman Group, the development and management company for this new community and Terracina Grand, wanted to do even more to mark the construction milestone for this specially designed, purpose-built memory care community. Beyond the tradition of placing a tree atop the building’s roof and hanging a commemorative flag, they invited representatives of the crew to join them in helping residents at the existing Terracina memory care community on campus by planting a special tree in the existing memory care garden. They chose a Tabebuia Tree, a highly ornamental tree that is well-suited for South Florida and welcomes spring with a heavy bloom of pink trumpet-shaped flowers. In summertime, the tree provides shade to outdoor areas and be an outstanding accent for the garden area.
“Among the many innovative Life Enrichment programs we use in our national, award-winningPearls of Life® dementia program, we found that integrative therapies, such as the use of plants and essential oil aromatherapy, as well as the dramatic impact of music and art, engage the resident’s senses and provide comfort and relief for many ailments,” said Peter Hendrickson, executive director, Terracina Grand. “They also help reduce agitation, and in some cases, decrease the need for psychotropic medications.”
“Villa at Terracina Grand will feature an upscale countryside estate and relaxed resort-style design with custom painted faux sky ceilings and large murals of regional nature areas, to bring the beauty and ambiance of the outdoors inside,” he added. “We will also have a spacious orangery (conservatory), a screened porch on the west lounge on the second floor is available, as well as access to a lushly landscaped area on the ground floor.”
“Villa at Terracina Grand” will accommodate up to 60 residents needing memory care. This community’s focus is on individuals with all stages of Alzheimer’s, and other forms of dementia. The new memory care community is situated on the Terracina Grand campus, near the corner of Davis Boulevard and County Barn Road. The community will feature well-appointed studio apartments, friendship suites, and one-bedroom apartments, and is expected to open in January 2015.
The memory care community will operate in a self-contained home-like environment and provide personalized care plans. The Pearls of Life® program recognizes the value of each person and assists them in discovering the treasures within themselves. The program focuses on each individual’s strengths and promotes opportunities for new successes each day.
Families interested in obtaining more information about the new Villa at Terracina Grand memory care community, or the Pearls of Life® memory care program, are encouraged to call 239-455-1459 or visit www.villaatterracinagrand.com or www.facebook.com/terracinagrand.