I respectfully take this opportunity to express my thoughts re: the performance of employees at Terracina Grand, Naples, Florida.
My professional background, I believe, is vast, having been the C.E.O. of a Public Corporation listed on the New York Stock Exchange, employing almost 10,000 people, from laborers to Top Executive Talent.
I have been a resident of Terracina Grand for almost two years; I like the spaciousness of the apartments and the variety of services.
Much more importantly, I am impressed by the “Capability, Courtesy and Eagerness to Help” exhibited by almost every Terracina Employee. This exceeds, well beyond the duties normally expected from Staff.
For example, the Dining Room is staffed by waiters and attendants who are local Junior and Senior High School students, 17 and 18 years of age. They are earning funds to help with their education or assist with family income. They are well groomed and uniformly dressed. We expect them to do their job capably.
If this were the case, I would not write. However, I am both amazed and delighted by the “above and beyond” attention these young people exhibit, giving extra care and attention to every resident, be it a pleasant word, a pleasant greeting or extending physical help. This has been my observation of the care and attention of all the staff, especially exemplified by these young people.
Whether this should elicit “kudos” for the executive staff is not my concern. I write only to advise of the delight I and others daily experience with staff performance at this Senior Living facility.